I think i must agree with you
I have been trying to get a shell for days, but i simply couldnt find a reliable service with good prices and good support. The one i tried before 24shells (no names mentioned) even rejected my payment due to fraud possibility (!), how cool is that
But, being that im stubborn, i tried my luck with 24shells. Payment went smoothly, and i was stupid enough to buy the same package 2 times by a mistake. I have emailed the support, and they refunded me with the speed of light, no questions asked. Support is really swift, precise and detailed. I wish there were more companies like this one, but then again, i wouldnt really care, im staying here.
One thing would be useful, however...
In the vhost list, maybe there should be some kind of query software that will ping the vhosts in order to tell customers which ones are available and which ones are offline. Just a thought